customer service and care factor was. Their business is consistently very
busy and expanding. Every single member of their team understands and
is able to help a customer with any of their needs, they are seem
geniunely happy to be there. A day or so later, I called Expedia to book
some travel and again - helpful, friendly and he seemed happy to be there
and helping me!
I was struck by the "good customer service" fairy again this morning
when picking up a bagel at Starbucks - busy but very friendly and cheerful
(as usual).
Service with a smile.
This brought be back to a recent article I read on the importance of a
focus on employees, as compared to being strictly customer satisfaction
oriented. I am excited to see this concept expand.
“Your employees will treat your customers as they have been treated
by their leaders,” http://www.businessknowhow.com/marketing/hugging.htm
