How To Deal With A Bad Salesperson In Your Retail Store

By Bob Phibbs (The Retail Doctor)

Do you have a bad salesperson on your retail sales floor?

You know, the one who screams, "That was my sale!"

The one who makes everyone miserable.

The one who has to say to the salesperson while the customer is at the register, "I greeted them," or
"Oh you came back after you talked to your husband."

Nothing screams, "WE WORK ON COMMISSION!!" more than those behaviors.

They have to put the other salesperson in their place.

The problem for you is your whole store is watching.

Do You Recognize These 6 Early Warning Signs Of Losing A Retail Sale?

By Bob Phibbs

 

 

 

A lot has been written on closing a sale, but what if you could see the warning signs you were going to crash and burn? Would that be valuable to your sales team?

Good...

When I was a kid, I loved to bodyboard. Waiting for a wave and riding it was truly a thrill. You had to be careful because suddenly you could end up no longer riding the wave, but you could be crushed by the wave; your face shoved into the rocks and sand of the ocean floor.

Retailing is a Service: Definition of Service

serv·ice

¹/ˈsɜrvɪs/ Show Spelled [sur-vis]  noun, adjective, verb, serv·iced, serv·ic·ing.

 

1. an act of helpful activity; help; aid: to do someone a service.

2. the supplying or supplier of utilities or commodities, as water, electricity, or gas, required or demanded by the public.

3. the providing or a provider of accommodation and activities required by the public, as maintenance, repair, etc.: The manufacturer guarantees service and parts.

4. the organized system of apparatus, appliances, employees, etc., for supplying some accommodation required by the public: a television repair service.

5. the supplying or a supplier of public communication and transportation: telephone service; bus service.

 

Source

 

 

 

Hate Your Job? Yeah, I can tell.

I recently visited an affiliate of ours and I was struck by how solid their
customer service and care factor was. Their business is consistently very
busy and expanding. Every single member of their team understands and
is able to help a customer with any of their needs, they are seem
geniunely happy to be there. A day or so later, I called Expedia to book
some travel and again - helpful, friendly and he seemed happy to be there
and helping me!
I was struck by the "good customer service" fairy again this morning
when picking up a bagel at Starbucks - busy but very friendly and cheerful
(as usual).

Service with a smile.

This brought be back to a recent article I read on the importance of a
focus on employees, as compared to being strictly customer satisfaction
oriented. I am excited to see this concept expand.

“Your employees will treat your customers as they have been treated
by their leaders,” http://www.businessknowhow.com/marketing/hugging.htm