If you haven't seen Rick Segel's Retail Tip of the Week bulletins, I think you're missing out on some great stuff. His latest bulletin shows results from a retail survey Rick did and it is very enlightening. Here's a link to the PDF version of it:
His retail humor in the sidebar completely cracked me up, too. But the meat of the bulletin is his tips to retailers to improve their retail operations. I encourage you to check it out! Oh, check us out while you're at it!